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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 4 years of experience in operations such as trust and safety, scaled operations, intelligence analysis, or organizational optimization.
- Experience in three of the following areas: program management, policy analysis, policy implementation, operations management, escalation management, or stakeholder management.
- Experience in data analysis and spreadsheet software.
Preferred qualifications:
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience in identifying abuse trends or working in news or policy.
- Experience in SQL.
- Ability to build relationships with cross-functional partners across geographies and use data to drive strategy and business action.
- Excellent written and verbal communication skills with the ability to confidently brief executives.
- Excellent problem solving and critical thinking skills with attention to detail in an ever-changing environment.
About the Job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager, you are responsible for working with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal and other teams to prevent violative content from appearing on the site. With tools and technology, you evaluate abuse trends and quality within vendor operations, and develop creative solutions to address quality, workflows and processes. You review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. You will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Track and monitor performance against key metrics, turning data into digestible and actionable stories for cross-functional teams.
- Manage content escalations, providing data and content-driven insights and implementing solutions.
- Research and stay up-to-date on key trends and suspicious patterns across policy areas. Ensure effective implementation of policy by drafting guidelines for reviewers.
- Oversee enforcement quality across policy areas, including calibrations with vendor teams. Work cross-functionally, think strategically, and keep the users safe while protecting free speech.
- Provide operational and policy expertise to our Product, Engineering, and User Experience teams. Support the development of automated enforcement solutions.
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