Customer Support Engineer – Mid North Coast NSW in Australia – Remote Based, Australia

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

An exciting opportunity has arisen for a customer-focused engineer join our team in NSW team, who will be working on multiple modalities such as DXR, CT and MRI . This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Ideally, you will be based and supporting Ideally, you will be based and supporting Grafton, Coffs Harbour, and Port Macquarie or other locations required by the business.

Your role:

• Providing best-in-class service which technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.

• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.

• Determining the most cost-effective repair/solution to minimize customer downtime.

• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

You’re the right fit if:

• Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry and experience with DXR, CT and MRI would be advantageous

• Strong IT skills, and the ability to work in a fast-paced environment.

• A degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.

• You will also need to hold a full AU driver’s license and a Police Check will form part of the recruitment process.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• A competitive salary

• Tool of trade car allowance

• Ongoing Learning and Development opportunities

• Access to the Philips Employee Shop

• Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.