IT Mobile Engineer -Lincolnshire County Council

Job title:

IT Mobile Engineer -Lincolnshire County Council

Company

Serco

Job description

IT Mobile EngineerLincolnshire County CouncilPermanent, Full Time£26,000 + BenefitsHere at Serco we are looking for an IT Mobiles Engineer to join the team at Lincolnshire County Council.As the IT Mobiles Engineer team member you will be the front line for all IT Incidents and Requests raised by Lincolnshire County Council. You will answer phone calls, respond to tickets raised via the Web Portal, conduct triage to the relevant level 2 and level 3 teams or resolving themselves.
You will complete all tickets which will be defined in the Service Catalogue, within the agreed SLA’s. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level).You will report into the IT Service Desk Manager and your key accountabilities will be;

• To provide the initial contact support for all IT Incidents and Service Requests within the Service Catalogue for Mobile Devices.
• To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all tickets contain full details, have the correct category and sub-category designation and are correctly prioritised.
• To facilitate the restoration of normal operational service with minimal business impact on the Customer within agreed service levels and business priorities.
• Ensure ownership is taken of user issues whilst actively communicating with the customer.
• Provide technically accurate solutions to customers escalating complex issues to second- and third-line support where necessary.
• Ensuring company Health & Safety standards are met.
• Follow ITIL guidelines where applicable.

What you will need

• An ability to record detail in a structured and accurate manner.
• Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals.
• Experience of Service Desk and/or Mobile Telephony Support, and interest in Information Technology.
• A practical understanding of the following Applications and a willingness to learn:
• Mobile devices – Microsoft, Android & Apple

Why Serco?
Meaningful and vital work: We understand the culture of public service delivery and the obligations on us as a trusted partner to government.
A world of opportunity: As a team we are growing and developing, and you’ll be able to contribute to and be a part of this.
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.What we offer:

• Salary £26,000
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
• We offer flexible/agile working environments and the chance to buy annual leave as part of the Annual Leave Purchase Scheme
• A company passionate about diversity and inclusion

If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Expected salary

Location

Lincoln

Job date

Sat, 10 Aug 2024 06:37:13 GMT

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