Service Advisor

Job title:

Service Advisor

Company

Rubber Duck Cars

Job description

Job Title: Service Advisor (Car Dealership)
Location: Byfleet KT14
Salary: Up to £32,000 (depending on experience) + bonus (OTE Up to £40,000)
Monday to Friday 42.5 Hours Per Week (1 in 4 Saturday mornings)
Department: AftersalesWe are actively looking to recruit a Service Advisor for our dealership in Byfleet.Job Purpose:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement. You’ll demonstrate our Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.
We are looking for an experienced Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.Key Responsibilities:

• Drive the standard in customer care with the diverse customer base
• Manage the relationship between customer and dealership.
• Manage the service process effectively.
• Go beyond process in delivering exceptional customer service.
• Deliver effective value-added sales solutions to customers to ethically promote the wide range of our products and services.

Essential Skills & Experience:

• Administrative experience.
• Able to handle sensitive and confidential information.
• Excellent communication and customer service skills with experience handling complaints.
• Evidence of customer facing administrative experience.
• Experience in a selling/customer service environment.
• Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
• Evidence of ‘Right to work in the UK’

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Company vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Expected salary

£30000 – 32000 per year

Location

West Byfleet, Surrey

Job date

Tue, 13 Aug 2024 22:38:03 GMT

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